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Summary
- Master of Telecommunications degree and Internet Technology certificate
from University of Denver
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Systems Engineer (MCSE) in NT4, MCP+Internet
- 18 years Information Technology experience including 13 years network
administration
- Able to communicate technical concepts clearly and effectively to all
levels of users
Technical Skills
- NT Server/Workstation 4.0
- Windows 2000/XP/2003 Professional/Server
- Exchange Server 5.5/2003/2007
- MS Office 97/2000/XP/2003/2007
- TCP/IP, DHCP, WINS, DNS, RAS
- Cisco routers/switches and VPN
- FrontPage and HTML
- Visio 2000/2002/2003
- Systems Management Server
- Symantec Backup Exec
- ARCServeIT
- Internet Information Server
- WebTrends
- Checkpoint FireWall-1
- Norton Antivirus Corporate Edition
- TrackIt and Remedy help desk
- Radware WSD load balancer
- Trend Micro Antivirus
- Outlook 97/2000/XP/2003/2007
Work History
Sr. Systems Administrator
 TransZap,
Inc. 9/2000-Present
- Administered Windows NT/2000/2003 network
- Upgraded NT4 network to Windows 2000 Active Directory, then later to AD
2003
- Upgraded mail system from Microsoft Exchange 5.5 to 2003 then to 2007
- Upgraded NT4 PCs to Windows 2000 and XP
- Managed Exchange Server, Backup Exec and IIS
- Installed and managed Trend Micro OfficeScan antivirus server
- Administered Cisco routers and VPN
- Managed IIS, RAS, DHCP and WINS on Windows 2000/2003 servers
- Created and documented procedures
- Managed Altigen phone system
- Registered and maintained domain names
- Researched new technologies and purchased computer and phone
hardware/software
- Supported PC hardware/software for users, including computer setups,
repairs and training
Systems/Network Administrator
 BedandBreakfast.com
7/98 to 8/2000
- Administered Windows NT 4.0 network with 22 servers at 3 locations
- Designed network expansion from 1 location with 7 servers to 3 locations
with 22 servers
- Managed IIS 4.0 public web servers, Checkpoint 4.0 firewall and Radware
WSD load balancer
- Implemented web server collocation to Inflow
- Managed move of computer and phone networks to new office in downtown
Denver
- Installed Ethernet switches and assisted with router installs
- Designed and installed Intranet
- Installed and customized web message boards using O’Reilly WebBoard®
software
- Established security, user and backup procedures
- Managed domain name registrations and IP addressing scheme
- Recovered failed Exchange Server 5.5 installation and administered
Exchange mail server
- Researched and tested software for potential purchase
- Created help ticket tracking system in MS Access
- Documented/diagrammed network and procedures
- Administered Nortel Meridian phone system
- Purchased computer and phone equipment and software
- Provided PC hardware/software support for all users on Windows 95/98 &
NT workstation
Systems Administrator II
 Great-West
Life & Annuity Insurance Company 3/97 to 7/98
- Administered 100-user NT 3.51/4.0 network with Windows 95 clients
- Provided top-level PC hardware/software support for ITS division users
- Setup NT 4.0 web server with Internet Information Server
- Implemented automated software distribution to end-users via Systems
Management Server
- Created web pages for intranet using MS FrontPage and HTML coding
- Managed MS Exchange Server 4.0
- Setup, upgraded and repaired computer hardware
- Developed documentation for end-users and technical staff
Systems Administrator
Learning International 5/95 to 1/97
- Managed entire computer and phone network, including planning, design
and researching new technologies
- Supervised and trained network assistant
- Administered 100-node, 70-user NT 3.51 network with Windows 95/3.11
clients
- Expanded network from 35 nodes and 2 servers to 100 nodes, 12 servers
and 2 domains
- Designed and set up client testing lab and server room
- Setup TCP/IP protocol, DHCP server, RAID server, modem sharing software,
RAS
- Managed MS Mail 3.5 and installed external program to exchange mail with
headquarters
- Operated AT&T Merlin Legend phone system and Call Xpress voice mail
system
- Installed router, Ethernet switch, video conferencing equipment, ISDN
modem
- Setup new network backup system using ArcServe and autoloader tape drive
- Provided PC hardware/software support for all employees
- Purchased computer and phone equipment and software
- Diagrammed and documented network and procedures
Computer Consultant & Trainer/Business Owner
- Trained clients in computer basics, DOS, Windows and application
software
- Provided troubleshooting of hardware and software problems
- Installed and configured software and hardware
- Set up databases, spreadsheets, documents and accounting records
- Designed and taught classes in computer basics, DOS and Windows
- Provided design, writing, editing and desktop publishing services for
clients
Adjunct Faculty Member
 University
of Denver 9/92 to 9/93
- Designed/taught courses in PC Skills Division in DOS, Windows, hard disk
management and desktop publishing
Co-Director
Creative Light Center 6/89 to 5/95
- Computerized entire operations of non-profit corporation
Administrative Assistant/Sales Clerk
Vitamin Cottage 9/88 to 5/89
- Computerized payroll and sales spreadsheets
Office Manager
Viking Resources Corporation 12/81 to 2/88
- Computerized lease records system and legal documents
- Supervised support staff
Education
Technical Courses
- Windows 2000 MCSE Course
- Interconnecting Cisco Network Devices
- Installing and Configuring MS Windows 2000 File, Print and Web Servers
- WebTrends Essentials for Enterprise Reporting Server
- Checkpoint Certified Security Administrator and Engineer courses
- Radware Distributor Training
- Oracle Database Operator for Windows NT
- Creating and Configuring a Web Server using Internet Information Server
4.0
UNIX Fundamentals
 
University College, University of Denver (3.9 GPA)
- Master of Telecommunications, with emphasis on computer networking
coursework
- Certificate of Advanced Study in Internet Technology and Applications
Colorado College, Colorado Springs
Professional Associations
- Rocky Mountain Windows Technology Users Group
- PC Users’ Group of Colorado (former President)
- Mile High Computer Resource Organization (MICRO)
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